Privacy policy

Who We Are

LushClayCo is an online retail store selling polymer clay cutters, digital STL files, and studio licences. Our website is lushclayco.com. If you have questions about this policy, contact us at the email address on our Contact page.

What Information We Collect

We collect information you provide directly to us, including:

• Name, email address, shipping address, and phone number when you place an order
• Email address when you sign up for our newsletter
• Messages you send via our contact form

We also automatically collect certain information when you visit our site, including your IP address, browser type, pages viewed, and how you arrived at our site. This is collected via cookies and analytics tools.

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Send our newsletter if you have opted in
• Respond to your enquiries
• Improve our website and products
• Comply with legal obligations

Cookies

Our website uses cookies to enhance your browsing experience, remember your cart, and analyse site traffic. By continuing to use our site you consent to our use of cookies. You can disable cookies in your browser settings, however some parts of the site may not function correctly as a result.

Sharing Your Information

We do not sell your personal information. We share your information only with trusted third parties necessary to operate our business, including:

• WooCommerce / WordPress — our ecommerce and website platform
• Payment processors (Stripe) — to securely process your payment. We do not store your full card details.
• Shipping carriers — to deliver your order
• MailerLite — our email service provider, to send newsletters to subscribers
• Google Analytics — to understand how visitors use our site

California Residents — CCPA Rights

If you are a California resident, you have the right to:

• Know what personal information we collect and how it is used
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell personal information)
• Not be discriminated against for exercising your rights

To exercise these rights, contact us via our Contact page.

Email Communications

If you subscribe to our newsletter, you can unsubscribe at any time by clicking the unsubscribe link at the bottom of any email. We comply with the CAN-SPAM Act and will not send unsolicited commercial email.

Data Retention

We retain your order information for as long as necessary to fulfil orders, resolve disputes, and comply with legal obligations. Newsletter subscribers’ data is retained until you unsubscribe.

Security

We take reasonable measures to protect your personal information from unauthorised access, loss, or misuse. Our site uses SSL encryption for all transactions. However, no method of transmission over the internet is 100% secure.

Third Party Links

Our site may contain links to third party websites including MakerWorld, Patreon, and Stone & Pixel. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

Changes to This Policy

We may update this policy from time to time. The date at the top of this page reflects the most recent update. Continued use of our site after changes constitutes acceptance of the updated policy.

Contact Us

For any privacy-related questions or requests, please use the Contact form on our website.